What we collect:
The personally identifiable information that we collect is information that can be associated with a specific individual entity, and includes the following:
∑ Userís name.
∑ Contact information, including telephone number and/or email address.
∑ Demographic information, including address and postcode, preferences and interests.
∑ IP Address.
∑ Other information relevant to customer surveys, offers and/or competitions.
What we do with the information we collect:
Our intention is to collect and use Personal Information from our customers as is necessary to fulfil our obligation to provide good customer service, and to enable you to make the most of the activities available on our website and our Products. It is necessary for us to gather Personal Information so we may provide technical support for customers who use our products and advise customers of any updates to the software. This falls within our legitimate interests, as our legal basis for processing your information.
Other purposes for which we may use your Personal Information within our legitimate interests include dealing with enquiries, providing you with feedback and information relevant to our products, tailoring our services to your requirements and preferences, market research and competitions.
We rely upon consent as a part of our legal basis for processing data for marketing purposes. Where you have Ďopted iní to receiving communications from us, we may wish to use your Personal Information to inform you about goods, services, promotions or competitions which we think may interest you.
You may update your marketing preferences at any time, through email or telephone. Please note that not choosing to receive marketing information from us will not allow us to inform you of subscription expiry where relevant, however we may still contact you to inform you of important information relating to any of our Products that you have purchased.
We retain your personal information for five years after the date of expiry, unless otherwise requested. This allows us to contact you when we have vital information about the product(s) which you have purchased.
Protecting your information:
As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access to the data we have collected.
We may disclose your personal information to others only in the following circumstances and/or purposes:
∑ Where you/we have elected a contractor or supplier to provide support services for our products.
∑ Where we are required to do so by the courts, or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements;
∑ To prevent and/or detect crime;
∑ For credit reference purposes.
∑ To a third party data processor who will process your data on our behalf in order to help us fulfil our Service. We use the following third-parties to process your data.
- World Pay; used for processing payment.
- Sendgrid; used to send information out to our customers.
Collecting and maintaining personal information:
Please note that if you communicate with us electronically, including by email, telephone or fax, this communication may be monitored and/or recorded to protect the interests of our business and our customers. This includes for the purpose of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).
Please help us to keep your Personal Information current and accurate by updating your email address by contacting customer services on +44 (0)1225 702 104. You may request your information to be removed from our database at any time, however please be aware we will be unable to fulfil our obligations to you in providing technical assistance without this information.
We will not use your personal data to send you promotional information or marketing unless you have consented to us using your information in this manner. You may change your preferences at any time by contacting us through telephone or email.
You can review this policy at any time on the website. You may be notified periodically when we need you to review any changes we have made to our procedures in dealing with your privacy.
If you have questions or concerns about how we use your information, please email us at email@example.com. If you wish to make a complaint, please contact the Information Commissionerís Office.
This Agreement has been entered into on the Effective Date.